At HostingCity.com, we take pride in our customer service and support. Our experienced support technicians are available 24x7x365.

Do you have a specific question? If you still need assistance... HostingCity Policies
  • Acceptable Use Policy
  • Zero Spam Tolerance!
  • Privacy Policy - we will never share any your information with any 3rd party
  • Web site design and programming - we do not provide web site design or programming services with our packages. We definitely recommend the web design firm EKGdesign.com, the creators of hostingcity.com, click here to visit their site.
What support does HostingCity provide?

We provide support for a myriad of issues for our customers. For our hosting customers, we support the physical hardware their accounts run on, the control panel that manages them, the operating system supporting it all, and the network that connects the server to the internet.

In all cases, our service provider supports the power and cooling systems in place to prevent power surges, spikes, and failures, and to prevent overheating issues.

We do not provide support for any of the following:
  • Scripting issues, including debugging and optimization -- there are many online forums dedicated to discussing and troubleshooting scripting issues that can be consulted. If our servers are running normally and are not causing an error or performance decrease, we cannot assist in debugging. Contact your developer or webmaster for support.

  • Networking issues outside our network -- we have no control whatsoever over the internet or of the network once it leaves our datacenter. We work closely with our provider to help track down performance and connectivity issues, and resolve them quickly whenever they are under our control (or our provider's). However, if an issue occurs outside that scope, we cannot correct or support it.

  • Application installation and configuration -- you are welcome to run any software on your account or server (provided it meets the terms of our Acceptable Use Policy and Terms of Service agreements), but unless it was included with your account, we cannot provide any support for third-party software installed by our users. For such products, you should contact the vendor for support.

  • Advertising and marketing -- we do not provide support for marketing or advertising your websites.

  • Workstation configuration -- while we provide documentation for configuring your POP3/IMAP mail clients, FTP clients, and so on, we cannot provide technical support for your workstation or internet connectivity. You should contact your system's manufacturer for assistance with configuration issues, and your network provider for connectivity issues.

  • Web site design and programming - we do not provide web site design or programming services with our packages. We definitely recommend the web design firm EKGdesign.com, the creators of hostingcity.com, click here to visit their site.

  • Other issues -- if our servers and network are determined not to be contributing to a problem you are experiencing, we may not be able to assist you in resolving the problem. We'll do our best, but our resources are limited.
If you're uncertain whether we can help with a specific issue, please feel free to ask us. If we can help, we will; if not, we'll do our best to point you in the right direction.