Listed below are some of the more Frequently Asked Questions by our HostingCity customers.

I just placed an order for my domain name and web hosting services. How long does it take for HostingCity to setup my account?

Upon completion of your order, your account gets setup on our servers immediately. If a new account, we must verify your information which can take anywhere from 1 to 24 hours. If you just updated your nameservers to point to our servers, it can take from 24-48 hours for the information to update globally. If you just purchased your domain through HostingCity, it will again take from 24-48 hours to update.

I have not been notified that my account has been set up and it has been over 24 hours.

The entire process could take up to 48 hours, but should this happen and you do not hear from us, feel free to send us an email and we will be happy to check up on it.

What DNS should my domain name point to?

HostingCity uses several DNS servers to ensure reliability. Should you have any questions about DNS, please contact us at support@hostingcity.com. Our parent company is ServerCity, Inc., therefore our nameservers point to servercity.com.

HostingCity's nameservers are: (in order)
    ns.servercity.com
    ns2.servercity.com
    ns4.servercity.com
    ns5.servercity.com
What does 99.99% uptime mean? If my server is down more than 99.99% during month, are there any refunds?

HostingCity guarantees that a customer’s website will be up and available at least 99.99% of the time, excluding scheduled maintenance outages, in any given calendar month, or they will receive one (1) month of web hosting services FREE.

For server / web site unavailability for four (4) for more consecutive hours (at one time or during the entire month), HostingCity upon customers request will credit customers account a full month of service for that web site. Credits will not apply to charges for services other than the monthly fees.

In order to receive credit the customer must submit an email to billing@hostingcity.com within 7 days of the outage. The date and approximate time must be included in the email. After HostingCity confirms the outage, a credit will be applied to your account within 2-3 business days.

What payment methods are available? Can I pay without a credit card?

HostingCity.com accepts Visa, MasterCard, Discover and PayPal. Send all PayPal payments to sales@hostingcity.com. Due to the recent changes in the way that domains are registered and managed, we can no longer accept any form of payment other than credit cards.

Is my web site backed up?

Every server is backed up weekly. Nightly backup is available, please inquire for pricing.

Does e-mail and FTP traffic count against my bandwidth limit?

Yes. All FTP and incoming/outgoing e-mail traffic counts against your total bandwidth. You can log into cPanel to retrieve your bandwidth limits and current monthly usage.

What happens if I exceed my allocated bandwidth?

You will receive an automatic e-mail message warning you that you have reached 80% of your contracted limit. This should give you plenty of time to contact HostingCity and purchase more bandwidth. Once you have exceeded your limit, your account is suspended for the rest of the current month.

What control panel is offered with your hosting packages?

HostingCity offers cPanel based hosting plans. cPanel is a web-based control panel that allows you to easily manage every single aspect of your hosting account. With the touch of a button, you can add email accounts, manage subdomains, access your files, perform backups, setup shopping cart applications, enable pre-installed CGI and PHP scripts, and much more.

How do I access my cPanel website control panel?

Navigate to http://www.yourdomain.com/cpanel and replace "yourdomain.com" with your domain name.

Do any banners appear on my web site?

No. We will not add banners or any advertising to any web hosting accounts.

I want to spread the word that my site is hosted by HostingCity, how do I add a link to my home page?

We appreciate you wanting to let others know your site is hosted by HostingCity. Below is information on adding a simple text link. Once again, thank you for the support.

  • If you are using FrontPage or Macromedia DreamWeaver, just copy the entire line below and paste it on the very bottom of your home page.

    hosted by: hostingcity.com

  • If you are using a text-based editor, just paste this line below at the bottom of your home page.

    hosted by: <a href="http://www.hostingcity.com/">hostingcity.com</a>

    Do you support CGI/Perl scripts?

    Yes, every site comes with its own CGI-BIN to allow you to run your own Perl scripts.

    Should I need to change my password regularly?

    It is a good idea to change all of your passwords occasionally. By changing your password on a regular basis and using numbers and capital letters in your password, you can protect your accounts from unauthorized access.

    What path name should I use for CGI/PERL srcipts? Path to sendmail?

    Your path to Perl is /usr/bin/perl, and sendmail is /usr/sbin/sendmail.
    Hint: some scripts require a " -t" after the sendmail path

    Can I get a dedicated IP?

    We follow ARIN guidelines - http://arin.net -. The only sites that will be sold dedicated IPs are:

  • Reseller accounts that use Private Name Servers
  • SSL Sites

    How do I enable SSI in my HTML pages?

    To take advantage of Server Side Includes (SSI) in your web page, make sure the web page has the extension .shtml and not .html

    How can I edit a mySQL database table without creating an application?

    CPanel allows you to use phpMyAdmin to edit mySQL tables through the use of SQL query language.

    Do you share my information?

    No. We use it strictly to process your orders and answer your questions. You can find our privacy policy here.

    What is this I hear about a 30-day money back guarantee?

    HostingCity’s Web Hosting Packages include a 30-day money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund (minus any domain name registration fees) if you cancel your account within 30 days of the activation of your account. The 30-day money back guarantee does not apply to any other services other than web hosting, such as Domain Name Registrations.

    All requests for cancellation must be made through support@hostingcity.com

    How do I cancel my account?

    If you wish to cancel your HostingCity account, please send an email to support@hostingcity.com